TherapyMate Engagement Tools

Last Updated: May 30, 2013

Our Services use engagement tools described below to deliver and enhance the quality of the services and content you receive. This page is intended to help you understand more about these tools and how they are used.

Server Logs

We may automatically collect and store certain information in server logs when you attempt to access or use our Services. These server logs will typically include the following information:

  • Date and time your Device accesses our Services
  • URL of services your Device is requesting and the referring web pages
  • Internet Protocol addresses, domain servers and mobile carriers your Device is connecting through
  • Your Device type and operating system
  • Browser type (if your Device is accessing our Services via web browser) or application identifier (if access is through our mobile application)
  • Identity of cookies (discussed below) we may have placed on your Device
  • Device GPS location (if this function is enabled on your Device) and
  • Event and routing information.

Local Storage

We may collect and store information (including personal information) locally on your Device using mechanisms such as browser web storage (including HTML5) and application data caches.


Cookies may also be sent to your Device to collect information. A “cookie” is a small data file sent from a website and stored on your hard drive to identify your computer and allow for an enhanced personalized user experience based on your previous activity on the website. Several types of cookies are used to store and record this information:

  • Session Cookies A “session cookie” enables us to recognize you during a particular use of our Services. Session cookies are temporary and expire after a short time after your use or when you close your web browser.
  • Persistent Cookies A “persistent cookie” is used to help us remember your information and settings when you use our Services resulting in an enhanced user experience. When you first log on to your account, our Services will be presented in a default mode. During your visit, you may select certain preferences that may be remembered and stored through the use of persistent cookies. These preferences will then be remembered the next time you log on to your account.
  • Flash Cookies A “flash cookie” is used when our Services utilize Adobe Flash Player (all versions) and Macromedia's Flash Player (version 6 and above). Like other types of cookies, flash cookies work to store information for a better user experience. However, flash cookies differ in that they are saved in a different location on your hard drive. To manage your flash cookie settings, please visit the Macromedia Website Privacy Settings panel located at:
  • Third-Party Cookies There are instances in which we may allow authorized third parties to place or recognize a unique cookie on your web browser. Situations in which a placement of a cookie may occur include for the purpose of serving targeted advertisements or optimization of our Services. Any information provided to third parties through the placement of these cookies will not be personally identifiable. Please see our Third Party Tools page for more information. Although most web browsers automatically accept cookies, you may opt-out on receiving these cookies by configuring your web browser so as to not accept them or to announce when a cookie is being placed. Should you decline the placement of a cookie on your hard drive, please be aware that you may not be able to utilize or access some of our Services. If you are using different web browsers or devices, you may choose to have different preferences for each of them.

Anonymous Identifiers

An “anonymous identifier” is a random string of characters that may be used to store and collect information and it works similarly to cookies. Anonymous identifiers may be used for certain mobile devices where cookie technology is not available.

Pixel Tag (also known as “GIF” or “Web Beacon”)

A “pixel tag” is an invisible tag placed on pages throughout our Services; this tag is not placed on your computer. If you visit one of these tagged pages, the pixel tag will generate a generic notice of your visit to that particular page. A pixel tag may also be placed within the body of an email to track when an email has been opened or accessed.

Local Data Cache and Auto-Fill

Your Device may be configured to store data locally in your web browser or application data caches. This enables your Device to quickly access our Services by auto-filling user-IDs and passwords during log-in, and reducing the delivery of data or image files that have already been delivered to the device. You can set your web browser to refuse allowing us to do this. However, it would likely impact how quickly and efficiently you can access our Services. Through Your Mobile or Tablet Device

We also offer applications for your mobile or tablet Device. You are required to download and install the application on to your hardware. When you use the application, we will collect your Device information and a unique identifier for the purpose of providing you with the most up to date application and features. If you use our Services through our application component, we will track your actual location, by using GPS signals sent by your Device or by using sensor data from your Device. We will not share this information with third parties for any purpose and will only use this information for the sole purpose of fulfilling your request. If you desire to no longer allow our application to use your location, you must turn this off on your Device.